Privacy Policy

1. Introduction

This Privacy Policy explains how vprinter (the "Service") collects, uses, and shares personal data when you use our website, dashboard, APIs, and ingestion endpoints. We try to keep this short and in plain language. By using the Service, you agree to the practices described here.

2. Information We Collect

Information you provide

• Account details: your name, email address, and password.
• Workspace data: workspace names, member invitations, labels, and tags.
• Communications: messages you send us, such as support requests.

Print data you send us

• The ESC/POS receipts and print payloads your devices transmit, along with device identifiers, timestamps, and any labels you apply. Receipts may themselves contain personal data (for example, names or order details); you are responsible for ensuring you may send this to us.

Information collected automatically

• Usage and log data: IP address, browser and device information, pages viewed, and actions taken.
• Cookies and similar technologies used to keep you signed in and to understand how the Service is used.

3. How We Use Your Information

We use personal data to:

• create and manage your account and workspaces;
• receive, store, decode, and let you search your print data;
• provide customer support and respond to your requests;
• secure the Service, prevent abuse, and debug problems;
• analyze and improve the Service and develop new features; and
• comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We share it only:

• with service providers (such as hosting and infrastructure providers) who process data on our behalf under appropriate confidentiality obligations;
• when you direct us to, or with your consent;
• to comply with law, legal process, or enforceable governmental requests; and
• in connection with a merger, acquisition, or sale of assets, in which case we will continue to protect your data and notify you of any change in control.

5. Cookies

We use cookies to keep you authenticated and to measure and improve the Service. You can control cookies through your browser settings, but disabling them may affect functionality such as staying signed in.

6. Data Security

We use appropriate technical and organizational measures to protect personal data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. When you close your account, we delete or anonymize your data within a reasonable period, except where we must retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

8. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to restrict or object to certain processing. You can manage much of your data directly in the dashboard, or contact us to exercise these rights. You may also opt out of marketing emails at any time.

9. International Data Transfers

We may process and store data in countries other than where you live. Where we transfer personal data across borders, we take steps to ensure it remains protected consistent with this Policy and applicable law.

10. Children's Privacy

The Service is not directed to children, and we do not knowingly collect personal data from anyone under the age required by applicable law. If you believe a child has provided us personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated Policy and update the effective date, and where appropriate notify you.

12. Contact

Questions about this Policy or your data? Email us at contact@vprinter.dev.